Careers

We are looking for experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth, take ownership of customers issues and follow problems through to resolution, set a clear mission and deploy strategies focused towards that mission, develop service procedures, policies and standards, keep accurate records and document customer service actions and discussions, analyse statistics and compile accurate reports, recruit mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment, maintain an orderly workflow according to priorities Send your CV to our recruitment team to [email protected]